Returns & Exchanges

At Pasar Rakyat Bali, we are committed to providing you with the freshest local produce and goods; if your order arrives damaged or unsatisfactory, we offer a hassle-free return or exchange process within 24 hours of delivery.

Return Process

• 1.
  Report Issue

  Contact our customer support team via WhatsApp or email within 24 hours of receiving your order to report any quality issues or missing items.

• 2.
  Provide Evidence

  Attach a clear photo or video of the damaged or incorrect product along with your order number to help us process your request quickly.

• 3.
  Quality Assessment

  Our team will review your submission to verify the condition of the goods and confirm eligibility for a replacement or refund.

• 4.
  Resolution

  Once approved, we will either dispatch a fresh replacement with our next delivery run or issue a credit note for your next purchase.